EasyJet customers have been hit by a series of delays after the company fell, leaving thousands of people unable to check-in online and the effect of having to cancel Easyjet flights.
Affected customers may be entitled to compensation, so here's our quick Q&A about what happened and what can be done about it.
A problem IT means Easyjet's website crashed on the afternoon of 15 October and was up again until the early evening.
The collapse IT meaning Easyjet's online check system has stopped working and passengers were forced to manually check-in at the airport, leading to severe delays and flight cancellations.
In total, 14 have been cancelled Easyjet flights.
In all cases of cancellation of a flight, the passenger is entitled to reimbursement for the flight or offered an alternative flight.
As the airline was at fault for the problems, passengers concerned may be entitled to compensation. EasyJet says compensation will be decided on an individual basis.
You might be able to get a refund for any additional costs that it had to pay, such as Board and lodging, because of the cancellation. EasyJet says it will check any additional charges on a case basis.
You will need to contact customer service to Easyjet. You can do this via http://support.easyjet.com/faq/en/request.do?forward=contact
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